Support

- support@escapemotions.com - You are welcome to send us an email if you would like to greet us, have some secret question, or you have any problem with Flame Painter. Before asking the question, please read FAQ section first. If answer is not there, please add also your computer configuration (OS-32/64bit, CPU, GPU, RAM) to email.

- blaskovic@escapemotions.com - If you would like to ask Peter Blaskovic a personal question or leave a message. If it is about Flame Painter, please send an email to support.

- Flame Painter facebook community - a good place to join

If you need help using Flame Painter, refer to the included manual first. You will find it easy to read and full of information. Before asking questions please read Frequently Asked Questions, you might find the answer to your question faster.

I purchased Flame Painter 1.x, how to upgrade to 2.0?
My Registration Key does not work.
Is there any way to increase the default resolution from 800x600 pixels?
How many computers can I install a single license of Flame Painter 2 on?
I lost my installation file and Registration Key and... my computer!
What is the alpha channel?

I purchased Flame Painter 1.x, how to upgrade to 2.0?

To users which bought 1.x we sent 21. May 2013 a newsletter with a Discount coupon. If you did not received the newsletter, you can still upgrade with a discount here:
*** Upgrade from 1.x to 2.x ***
If you bought it on Mac App Store and would like to upgrade now, send us an email to support@escapemotions.com.
Please also subscribe to Newsletter to get the latest news (once a month) on Flame Painter.

My Registration Key does not work.

Can you please check whether there is no hidden space at the end of the registration key? If the registration key input text box is red - it means that there are more letters, than needed. It sometimes happens that when you just copy-paste it from email, a blank space stays there. If nothing helps, try to enter a reg. key manually, it should work without problems.

Is there any way to increase the default resolution from 800x600 pixels?

- You can set you canvas size in menu "File"->"New...". The maximum canvas resolution depends on your computer memory and it's usually at least 5000x5000 pixels.

How many computers can I install a single license of Flame Painter on?

There are two different versions and licenses for Flame Painter 2:
- Personal version is for personal use - The license allows to install Flame Painter on multiple computers for single user for the personal non-commercial use or non-profit activities.
- Professional version is for companies - The license allows to install Flame Painter on a one computer for commercial or non-commercial use.
This is the complete license agreement included in a software installation.

I lost my installation file and Registration Key and... my computer!

- If you lost your installation file, you can download it again from here.
- If you lost your Registration Key, enter your email (Your ID) here, and we will send you the keys.
- If you lost your computer, be happy your family and friends are healthy, it's more important than lost computer. And we can still send you your installation file and Registration Key :).

What is the alpha channel?

- Alpha channel is a transparency channel which contains transparency information about the image. It is useful if you want to compose your painting as a layer in the third party applications like Photoshop or Gimp.
- Here are few links with more information about the alpha channel:
Using Alpha Channel to Blend Image
What is alpha matting?