Amberlight

Support


Amberlight FAQ


If you need help using Amberlight, refer to the included manual first. You will find it easy to read and full of information. Before asking questions please read Frequently Asked Questions, you might find the answer to your question faster.

Upgrade to v.2


I purchased Amberlight 1 from your website. How can I upgrade to Amberlight 2?

Existing users of Amberlight 1 are eligible to upgrade to Amberlight 2 with more than 50% discount. The price of the upgrade is $39.99. To upgrade, please go to our Upgrade Page. where you enter your registration details. You can also upgrade through Amberlight 1.2.1 menu: "Help" -> "Upgrade to Amberlight 2". You will be redirected to Amberlight’s website with a discount coupon.

I bought Amberlight 1 on Mac App Store. How can I upgrade to Amberlight 2?

Existing users of Amberlight 1 are eligible to upgrade to Amberlight 2 with more than 50% discount. The price of the upgrade is $39.99. Please send us your iTunes receipt confirming the purchase of Amberlight 1 at our email support@escapemotions.com. We'll get back to you with a discount.

What is your upgrade policy? How will I know there is a new update?

All minor updates are for free (v.2.1, v.2.5, etc.). Major upgrades (v.3.0, v.4.0,...) are released once a year for a very reduced price for all Amberlight users. We notify users through our newsletter and blog.

Purchase, Registration & License


My Registration Key does not work.

If the registration key input text box is red - it means that there are more letters than needed. Please copy & paste your registration details you received as sometimes it happens that users misspell numbers with letters and vice versa when entering the key manually.

Internet connection is required for activation.

Why was my credit card declined?

Unfortunately when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.

Your card may have been declined by your bank or card issuer for a variety of reasons; common reasons include:
- Incorrect credit card number or expiration date
- Insufficient funds
- Some banks will reject charges based on their own fraud rules

You will need to contact your bank or card issuer to find out the specific reason your
card was declined, since they are the one declining the transaction, and not us.

Solution:
You may re-attempt the transaction or choose "PayPal" Payment method.
You don't need to have a PayPal account
- after you click "Checkout with PayPal" method, you will be given a choice to "Pay with a credit or debit card".

I lost my installation file and Registration Key and... my computer!

- If you lost your installation file, you can download it again from here.
- If you lost your Registration Key, enter your email (Your ID) here, and we will send you the keys.
- If you lost your computer, be happy your family and friends are healthy, it's more important than lost computer. And we can still send you your installation file and Registration Key :).

How many computers can I install a single license of Amberlight on?

- You may install Amberlight on multiple computers provided that not more than one of those computers is in use simultaneously and that those computers are solely for your own personal use. Amberlight may be installed on a computer that is for multiple users but it may not be installed on more than one computer regardless of whether those computers are operated simultaneously or not. Users may use the Software for commercial, or for-profit activities as well as for personal, non-commercial, or non-profit activities.
This is the complete license agreement included in a software installation.

I need an invoice for Amberlight purchase.

Please write us at support@escapemotions.com and include your full invoicing details. We will send you an invoice in a timely manner.

Will Amberlight 2 be available on Mac App Store?

We have no plan to release Amberlight 2 on Mac App Store.

Image, Animations & Rendering


Which formats can I save from Amberlight 2?

You can export either as an image, image sequence in JPG, BMP, TIF or PNG file format with alpha channel or as a video in AVI, MOV and MKV with H.264, H.265 and huffYUV codec or WEBM with VP8 codec.

Can I use the video output from Amberlight 2 commercially?

Yes, you can if you own H.264 license, or if you convert the video using codec that allows commercial usage. No software that uses H.264 codec allows you to export video for commercial purposes. To use video with H.264 codec for commercial purposes, every user needs to get license from http://www.mpegla.com. Users who do not have such a license may use video from Amberlight for commercial purposes after they simply convert the exported video using codec that allows commercial use. We plan to include more codecs that allow commercial or non-commercial use in one of the nearest updates. More information about H.264 can be found at http://www.mpegla.com.

Is there any way to increase the default resolution from 1280x720 pixels?

You can set your scene size in menu "File"->"New...". The maximum resolution in Amberlight is unlimited and mainly depends on your computer memory.
If you would like to change scene size, change it from menu "Scene" -> "Scene Settings...".

My Amberlight images are pixelated. What can I do?

Let the scene render for a longer period of time. The more steps the render takes, the smoother the outcome.

What is the difference between Flame Painter and Amberlight?

Flame Painter and Amberlight are independent software that differ both in the algorithm they use and the results they create. The effects achieved with Amberlight can be hardly done in Flame Painter as Amberlight creates more computer-generated art with a use of "law of physics". In Flame Painter, you work with brushes and their settings, whereas in Amberlight you manipulate with its fields and their parameters to influence the scene while you watch it being re-rendered.

Can I export animation from Amberlight?

From Amberlight 2 users can export animations either as an image, image sequence in JPG, BMP, TIF or PNG file format with alpha channel or as a video in AVI, MOV and MKV with H.264, H.265 and huffYUV codec or WEBM with VP8 codec. The results can be imported into other graphic applications and become a part of bigger creative projects.

What is the alpha channel?

Alpha channel is a transparency channel which contains transparency information about the image. It is useful if you want to compose your painting as a layer in the third party applications like Photoshop or Gimp.
Here is a link with more information about the alpha channel: What is alpha matting?

Why does an image from Amberlight 1 look different in Amberlight 2?

To reach more stable image output for animation, we had to modify Amberlight's algorithm. Therefore some images may look slightly different in the new version.

Amberlight Manual



System requirements


Windows:

Windows 10, 8, 7
Intel or AMD processor
OpenGL 2.0 graphic card
1GB RAM
40 MB free disk space

Mac OS:

Mac OS X 10.8 and newer
Intel or AMD processor
OpenGL 2.0 graphic card
1GB RAM
40 MB free disk space
Internet connection is required for activation.