Escape Motions, s.r.o. ("Escape Motions" or "we", "our" or "us") respects your privacy and is committed to protecting it through our compliance with this policy.
All Personal Information collected is in the control of Escape Motions, s.r.o. in the event that Escape Motions, trading names and brands are subject to a change of ownership, the control and permissions that you have granted us with regard to your Personal Information will be transferred to the new owner.
If you do not want Escape Motions to contact you, you may “opt-out” at any time. You may “opt-out” by contacting Escape Motions Customer Service Department at [email protected] or by following the instructions included in the newsletter.
When we process your personal information for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests. We will not use your personal information for activities where our interests are overridden by the impact on you, unless we have your consent or those activities are otherwise required or permitted by law.
We collect your personal information because it assists us in delivering a high level of customer service. For example, your personal information helps us to keep you informed and up-to-date on the latest product updates and announcements as well as special offers that may be extended from time to time.
We collect information when you register and use the Escape Motions software. When you use our software while your computer is connected to the Internet, we collect your registration details of the software, IP address, home-dir and MAC address of the computer, the version of the software and the operating system. This is needed to ensure that the software is used in accordance with the software license agreement, to ensure the correct content is shown in the welcome screen of the applications and to identify a possible update notification.
We collect information on how you use our software's features so that we can facilitate, evaluate, and verify your use of our products and also for our own internal statistical and analytical purposes, and to evaluate and enhance users' experience of the products by identifying customer preferences.
Escape Motions software also collects crash report data anonymously.
Cookies are unique identifiers which are used to customize your website, mobile application or social media site experience. Most web browsers automatically accept cookies, but you can usually change your browser to prevent or notify you whenever you are sent a cookie. This gives you the chance to decide whether or not to accept the cookie.
You can review our Cookies Policy here.
Any of the information we collect from you may be used in one of the following ways:
We are not liable or responsible for the personally identifiable or other information you choose to submit in the Community center of our website such as a forum, gallery, your profile or any other publicly accessible area of the site.
If you purchase Escape Motions software or download and run a full version of Escape Motions software, we will store your data for up to three years from the date of the latest purchase. If you choose to subscribe to our newsletter, we will continue to contact you via email until you opt out. All of our emails contain an unsubscribe link.
When you register for an Escape Motions Community account, we will process and keep the personal information we process on your behalf for as long as you are an active user of our services.
We store all personal data collected via our website and forum on secure servers administered by Exohosting, s.r.o., located in the Slovak Republic (SK) and Hostgator, a brand of Newfold Digital, Inc., located in the United States of America (USA) and HostHatch LLC located in the United States of America (USA).
We use FastSpring (www.fastspring.com) commerce platform to process payments. FastSpring is an authorized reseller of Escape Motions software. FastSpring will process some of your personal information only if such processing is based on legal grounds. The purpose of the collection includes complete purchase/sales transactions, customer service issues, marketing, legal and regulatory obligations. FastSpring will store some of your personal information as a reference against your transaction in case we need to process a refund or provide support, and for fraud prevention purposes.
Some of our email marketing is administered through Mailerlite (www.mailerlite.com), and we may store some of your information - including your name, email address and contact preferences - on a Mailerlite server. If you contact Mailerlite directly regarding your subscription to our email communications, Mailerlite may contact you directly; otherwise, they will never contact you.
You can request and obtain details of the Personal Information we may hold about you by emailing us at [email protected], or writing to us at the following address:
Escape Motions, s.r.o.
Please quote your name and email address. We would be grateful if you could also provide brief details of the information required as this will help us to accurately respond to your request.
For the protection of all our customers, we will take all reasonable steps to confirm your identity before providing you with details of any Personal Information we may hold about you and we will aim to respond to such requests within 20 working days.
You may change your email address, password and other information for the Community center or the software by editing them in your Community account. If you find that any of the Personal Information we hold for you is incorrect or incomplete, you can request we update it by emailing [email protected]. Please include as much detail as possible regarding the changes you wish to make, as this will help us in dealing with your request.
You can request that we delete your Community account and any Personal Information we have collected from you by emailing us at [email protected]. Please provide your name and email address to help us with your request.
Please be aware that once deleted, your Community account will no longer be accessible and cannot be restored so you should ensure that any software or downloadable content you wish to keep are backed up before proceeding.
If you continue to use the Escape Motions software after deletion we will still need to store information such as your registration details of the software, IP address, homedir and mac address of the computer, the version of the software and the operating system. This is needed to ensure that the software is used in accordance with the software license agreement.
You have the right to request that we restrict how we use your personal information.
You have the right to object to the collection and use of your personal information at any time.
You have the right to obtain a copy of your personal information in a legible and compatible format such as Excel or Word.
You have the right to withdraw your consent for us to use your personal information to send marketing information to you. Each marketing email that we send you will include a link which you can follow to opt-out of future marketing.
You can exercise such rights by contacting us at [email protected].
We implement a variety of security measures to maintain the safety of your personal information when you access your personal information. While we strive to protect the personal information you submit to us, no data transmission over the Internet is 100% secure. As such, we cannot guarantee or warrant the security of any information you transmit to us or from our products and you do so at your own risk. Once your information has been received by Escape Motions, we will make our best effort to ensure the safety and security on our systems.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. However, we may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property or safety.
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity. Escape Motions does not knowingly collect any personally identifiable information from children under the age of 16. We advise all children to first get their parents' or guardians' permission before creating an account for the Community center on our website.
Our website, forum, gallery, social media sites and mobile applications may contain links to the websites of third parties. We are not responsible for the privacy practices or the content of those other websites.
Email: [email protected]
Postal: Escape Motions, Letná 795/7, 92101 Piešťany, Slovakia, Europe