Support


Flame Painter FAQ


If you need help using Flame Painter, refer to the included manual first. You will find it easy to read and full of information. Before asking questions please read Frequently Asked Questions, you might find the answer to your question faster.



Upgrade to v.4


I purchased Flame Painter 1, 2 or 3 from your website. How can I upgrade to Flame Painter 4?

All existing owners of older Flame Painter versions are eligible for more than 50% discount - upgrade price is $39.99 USD.
Users can upgrade the Flame Painter license directly through the application’s menu: Help > Upgrade to Flame Painter 4 or via our Upgrade Page.

I bought Flame Painter 2 or 3 on Mac App Store. How can I upgrade to Flame Painter 4?

For upgrade to Flame Painter 4, we offer a permanent 50% discount - upgrade price is $39.99 USD. Users can upgrade the Flame Painter license directly through the application’s menu: Help > Upgrade to Flame Painter 4. If you don't see this option in Flame Painter, please send us the App Store receipt of Flame Painter purchase to support@escapemotions.com.

Is Flame Painter 4 released only as one edition?

Yes, Flame Painter 4 is released only as Pro edition, there is no Personal edition.

What is your upgrade policy? How will I know there is a new update?

All minor updates are for free (v.3.1, v.3.5, etc.). Major upgrades (v.3.0, v.4.0,...) are released once a year for a very reduced price for all Flame Painter users. We notify users through our newsletter and blog.


Purchase, Registration & License


My Registration Key does not work.

When you purchased Flame Painter 1, 2 or 3, you were sent a registration key. If the registration key input text box in the registration window is red - it means that there are more letters, than needed. Please copy & paste the registration details you received as sometimes it happens that users misspell numbers with letters and vice versa when entering the key manually.

Internet connection is required for activation.

Why was my credit card declined?

Unfortunately when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.

Your card may have been declined by your bank or card issuer for a variety of reasons; common reasons include:
- Incorrect credit card number or expiration date
- Insufficient funds
- Some banks will reject charges based on their own fraud rules

You will need to contact your bank or card issuer to find out the specific reason your card was declined, since they are the one declining the transaction, and not us.

Solution:
You may re-attempt the transaction or choose "PayPal" Payment method.
You don't need to have a PayPal account
- after you click "Checkout with PayPal" method, you will be given a choice to "Pay with a credit or debit card".

I lost my installation file and Registration Key and... my computer!

- If you lost your installation file, you can download it again from here or from your Community account.
- If you forgot your password for Flame Painter 4, you can recover it from here.
-If you lost your installation file, you can download it again from here.
- If you lost your Registration Key, enter your email (Your ID) here, and we will send you the keys.
- If you lost your computer, be happy your family and friends are healthy, it's more important than lost computer. And we can still send you your installation file and Registration Key :).

How many computers can I install a single license of Flame Painter 4 on?

If you are a private individual, you can download, install three (3) copies of the Software directly on a computer that you personally own or control provided that not more than one of those computers is in use simultaneously.
If you are a commercial enterprise, to download, install, use and run one (1) copy of the Software for use by one individual or multiple individuals on a single shared Windows or Mac Computer that you own or control. For example, multiple employees may serially use the Software on a single computer used as a shared resource.
This is the complete license agreement included in software installation.m

I need an invoice for Flame Painter purchase.

Please write us at support@escapemotions.com and include your full invoicing details. We will send you an invoice in a timely manner.


Image and brushes


How can I set my own image size in Flame Painter?

You can set your own image size in Flame Painter's menu: "File"->"New".

How can I change the image size?

From Flame Painter 3, you can change image size from menu: Edit > Image Size.... This feature is not available in v.2.

I am not able to save my higher resolution painting in Flame Painter. What am I doing wrong?

If you are using Flame Painter 1, the problem might be in the resolution of the picture being too high. As Flame Painter 1 version is only 32-bit, it can use maximum 3GB of RAM. Please close other opened programs - it might happen that Flame Painter is not able to use the memory because of them.
Flame Painter 2 and 3 is a 64bit application, where all the memory will be used. However, keep in mind that the maximum canvas resolution depends on your computer's memory - it's usually at least 5000x5000 pixels.

The brush stroke edges in Flame Painter 2 seem to be jagged. What is the problem?

To get the highest quality brush strokes, set the "Details" of the brush to 4 (highest value) and choose "Supersmooth Antialiasing". Please note: when setting the parameter to "Supersmooth Antialiasing", the application can slow down, because it's more compute intensive than "Normal Antialiasing". In Flame Painter 3 we added "HiRes renderer", which is a polygonal renderer and fills the small spaces between dots and makes the picture without the appearance of Moire artifacts.

How does DPI work in Flame Painter?

DPI is saved with the image. You can set the size in pixels and DPI value in menu: "File" -> "New". When you save your image, you can print it in from an external program with actual DPI settings.

What is the alpha channel?

Alpha channel is a transparency channel which contains transparency information about the image. It is useful if you want to compose your painting as a layer in the third party applications like Photoshop or Gimp.
Here is a link with more information about the alpha channel: What is alpha matting?

I see there is an online Brushes Gallery on your website. How can I use these brushes in my Flame Painter?

You can click on the brush and simply drag & drop it from the Brushes Gallery directly to your Flame Painter Brushes Panel. You can also download them to your Brushes folder - to find it, go to Flame Painter menu: Help > Show Brushes Folder. Drag & drop feature is available from Flame Painter 2.

Note: Some browsers (e.g. Google Chrome) do not support brushes' metadata to be transferred between browser and application - please try to open the brushes page in another browser (e.g. Firefox or Safari) and drag&drop from there.

For which application does Copy & Paste layer feature work?

Copy & Paste with alpha channel works and is tested in GIMP and Pixelmator, but it works with more applications. Without alpha channel it works in Corel Painter, Photoshop and other applications which use basic clipboard. If you have tested it with other applications - please let us know how it works.


Photoshop plugin


For which Photoshop version can I use the Flame Painter plugin?

Flame Painter Connect for Flame Painter 3 Pro is available for is available for Photoshop CS5, CS5.5, CS6, CC, CC 2014, CC 2015, CC 2017 & CC 2018.
Flame Painter Connect for Flame Painter 4 is available for Photoshop CC 2015 - 2019.

How to install Photoshop plugin?

- For Photoshop CS5 and CS5.5 or if Adobe Extension Manager is not installed on system, manually copy "Flame Painter Connect PS_CS5.swf" file to Photoshop installation folder: Plug-ins\Panels.
- For Photoshop CS6 double click on "Flame Painter Connect PS_CS6.zxp" file and install it through Adobe Extension Manager.
- For Photoshop CC and CC 2014 double click on "Flame Painter Connect PS_CC.zxp" file and install it through Adobe Extension Manager.
- For Photoshop CC 2015 - CC 2019 drag & drop the "Installer.jsx" file to Photoshop, or in the Photoshop's main menu, select File -> Scripts -> Browse, and select the "Installer.jsx" file.

You can find plug-in in the Photoshop menu: "Window" -> "Extensions" -> "Flame Painter Connect". The "Flame Painter Connect" has to be checked.
For more details please refer to "FPC_Readme_Now.txt" here. This text file is also included in the installation package.

How do I export layer from Photoshop to Flame Painter 4?

Select a layer that you want to be exported to Flame Painter and click "PS to FP" button. A layer will be automatically exported to Flame Painter.
If you select an empty layer in Flame Painter, a layer from Photoshop will be exported directly to this empty layer.
If you select a non-empty layer in Flame Painter, a layer will be exported as a new layer.
Exported layers keep their original name. Most of the blending modes copy their original presets as well.

How do I export layer from Flame Painter 4 to Photoshop?

Select a layer you want to be exported to Photoshop and click from menu: "Layer"-> "Export to Photoshop" (or use a shortcut Ctrl-F for Windows, Cmd-F for Mac OS). A layer will be automatically exported to Photoshop.
If you select an empty layer in Photoshop, a layer from Flame Painter will be exported directly to this empty layer. If you select a non-empty layer in Photoshop, a layer will be exported as a new layer.
Exported layers keep their original name. Most of the blending modes copy their original presets as well.

If the export from Flame Painter to Photoshop is not working, please check whether the following option is deselected in PS: Edit > Preferences > Interface (or Workspace) > Auto-Collapse Iconic Panels.
Flame Painter Connect panel has to be always visible while exporting.


Forum


Visit forum to connect with fellow artists, post your questions or find solutions to your issues.

Tutorials


You can find video tutorials on our YouTube Channel.

System requirements

Windows:

Windows 10, 8, 7
Intel Pentium 4 processor
OpenGL 2.0 graphic card
4GB RAM
200 MB free disk space

Mac OS:

Mac OS X 10.11 and newer
Intel 64bit processor
OpenGL 2.0 graphic card
4GB RAM
200 MB free disk space

Internet connection is required for activation.