Digital Art Community Forum for Artists & Creators

Username: renojang
Post Date: 2021-12-16 17:27:11

The background of the png file stored in the level 5 pro is not transparent. What's wrong with this?

Username: renojang
Post Date: 2021-12-16 17:29:07

rebelle 5 pro

Username: renojang
Post Date: 2021-12-16 17:35:14

If you open it at Photoshop cc, the background is not transparent.

Username: renojang
Post Date: 2021-12-16 18:43:05

Png file saved as Nano pixel export...

Username: renojang
Post Date: 2021-12-17 03:17:55

[img]https://www.escapemotions.com/community/uploads/posts/2021/12/2124/2021-12-17_03-12:30_RebelleArtwork.png[/img]

Username: renojang
Post Date: 2021-12-21 08:11:36

It does not improve even after upgrading Rebelle 5.0.1[img]https://www.escapemotions.com/community/uploads/posts/2021/12/2124/2021-12-21_08-12:17_RebelleArtwork2.png[/img]

Username: Alzbeta Escape Motions
Post Date: 2021-12-28 13:08:28

Hello, thank you for reporting this issue. It has been reported by other users in the Support section and we were able to fix this. Please download the latest version 5.0.2 and let us know if it works as it should. Thank you for your feedback!

Username: renojang
Post Date: 2021-12-29 06:01:57

Please check again. After v5.0.2 update, it still does not improve. [img]https://www.escapemotions.com/community/uploads/posts/2021/12/2124/2021-12-29_06-12:47_RebelleArtwork.png[/img]

Username: Matthew mattymanx
Post Date: 2021-12-31 07:54:51

I just did a test and saved out as PNG, after shutting of the canvas in Rebel 5.02 and viewed the PNG in Paint Shop Pro 9 and I have a transparent PNG [img]https://www.escapemotions.com/community/uploads/posts/2021/12/2124/2021-12-31_07-12:14_R5-PNG-Test-02.png[/img]

Username: Alzbeta Escape Motions
Post Date: 2021-12-31 10:59:45

Hello [USER=88427]@renojang[/USER], we are sorry to hear this problem is still occuring in version 5.0.2. We will check it again and try to find a solution quickly. @Matthew, thanks for reporting that it is working in your case.

Username: renojang
Post Date: 2022-01-01 20:29:03

When generating a png file with nano-pixel export, did you confirm that the background is not transparent? Give me an answer from whether you checked it. I work at Photoshop cc.

Username: Alzbeta Escape Motions
Post Date: 2022-01-06 13:38:18

[USER=88427]@renojang[/USER], we are sorry that this issue is still present in v5.0.2. Our developers are working on a fix. We hope to have a solution soon. Thank you for your patience! Alzbeta

Username: Vevo
Post Date: 2022-01-14 12:21:43

This issue has been fixed to Rebelle 5.0.3 version.