Digital Art Community Forum for Artists & Creators

Username: kreativgeist
Post Date: 2022-03-22 19:35:11

I love this program but since I've upgraded to Rebelle 5 PRO I have to spend more time with getting it to work than painting. With every update it get's worse...now I can't even change the canvas. Rebelle crashes every time I want to start a new paint. I'm really disappointed! No matter what settings I'm using this is only frustrating. First the strokes are lagging and now the next issue. When I'm buying a Pro version I want a Pro version and not a beta version that has to be fixed every week caused by new issues. Don't get me wrong, I really love your unique programs( Flame Painter and Amberlight too ) but I don't want to waste my time to visit forums to fix one issue after another. I've tried really everything...with no conclusion...I'm an artist and not a beta tester. It's really annoying to do an update nearly every week fixing one issue and producing another one. Would be better to call this version "Early Access" without guaranty. My system: WIN 10 Pro/64 Bit Intel i5 10400F 32 GB Ram Nvidia GeForce GT 1030 Adata Gammix 1TB Huion Kamvas 20 Huion H610 PRO V2 Seems that I'm not the only one with major issues Thanks in advance, Kreativgeist

Username: kreativgeist
Post Date: 2022-03-22 20:01:36

To be mentioned: I've also tried all drivers for my tablets-updatet Nvidia drivers....no satisfying result. And the huion tablets are not an unknown hardware they should work with Rebelle 5 Pro without issues

Username: davidkmanuel
Post Date: 2022-03-23 19:28:50

Hi kreativegeist, I sympathize with your situation. I too am an artist using this software to do my daily work. I am also with you that this software is so very good when it is working right. I recently updated (silly me) during a crunch time session on a project. I updated Rebelle to 5.0.7 or 5.0.8 (I don't recall which). That made it so that every *.reb file I opened crashed the software immediately. Dissapointing to be sure. I merely rolled back to 5.0.6 and kept on working, trusting that the escape motions team will knock it out. Sometimes the balance a small team of developers must find, can be very difficult, especially when serving a stage of users the size of the world itself. ;-) The important idea that I try to keep in mind is that when I construct my response to problematic software, I consider the kind of team responsible. If it is Adobe, I'm likely to get kind of grumpy building to angry, because I constantly pay Adobe, a giant corporation, premium payments to use their software. If something happens with Rebelle or my other favorite Art Rage, my response will be tempered by the fact that in both of those cases, I have access to actual people, in a far more direct way than trying to relate to Adobe. Just my $0.02 :-) Kind regards, David

Username: Vevo
Post Date: 2022-03-24 08:55:10

Hi [USER=77247]@kreativgeist[/USER], We're very sorry this is happening! We've just sent you Rebelle 5.1 update - are you still experiencing the same crashes? Looking forward to your feedback!

Username: SunNthreads
Post Date: 2022-04-03 22:50:13

I just updated to 5.1 and it still crashing on my windows 10. This has been happening since the last two updated. I sent a troubleshoot email which is why I updated the first time. I can't use Rebelle at all anymore. Thanks, Dale

Username: Vevo
Post Date: 2022-04-04 15:21:13

Hi [USER=88258]@SunNthreads[/USER], Do you need to kill Rebelle process, or does it crash in its own? If it crashes, do you see a crash report window with "Send to Developers" button? If yes, please send us a few reports this way. In case you have to kill the process, please follow the steps below: 1. Download this archive: [URL]https://www.escapemotions.com/products/rebelle/download/Rebelle_freeze_analyzer_Windows_64bit.zip[/URL] and unpack it on your disk. 2. Reproduce the issue - when it freezes, just run the 'backtrace_attach.bat' from the unpacked folder. You can run the bat file several times (5 should be enough). It generates a new 'backtrace.out' file, which you can send us by email to [url=mailto:[email protected]][email protected][/url]. Also, please send us your full system specifications. Looking forward!

Username: jmOdenwald
Post Date: 2022-05-01 04:22:00

Hello, I'm using Rebelle 5.1.1 and just added the Wacom Intuos Pro Medium graphics tablet and now Rebelle 5 has started crashing. It never did this before upgrading to the new Wacom tablet. Any suggestions? Thanks

Username: Vevo
Post Date: 2022-05-02 14:36:51

Hi [USER=96197]@jmOdenwald[/USER], I am sorry to hear you are experiencing crashes with Rebelle. Please try to go to Rebelle's [i]Edit menu > Preferences > Tablet[/i] - what's selected under the [i]Tablet Options[/i]? Please try to set the [i]Wacom (Wintab) [/i]and click OK to confirm. Restart Rebelle. Do you still experience the crashes? If so, please follow the steps on the link below: [URL]https://www.escapemotions.com/community/forum/t/1115/rebelle-freezing-how-to-report-it[/URL] ...and send us the requested files that will help us in determining the source of the problem.

Username: AndreaMG
Post Date: 2022-07-23 15:00:11

I have everything updated, it crashes and crashes again and agian and again...

Username: AndreaMG
Post Date: 2022-07-23 15:00:44

Thinking of going back to Artrage

Username: Vevo
Post Date: 2022-08-04 06:44:56

Hi [USER=88054]@AndreaMG[/USER], I am sorry this is happening! When Rebelle crashes, does it show the Crash Report dialog? Did you send the report from there? Which tool did you use to generate the "backtrace.out", crash analyzer or freeze analyzer? (details are described here: [URL]https://www.escapemotions.com/community/forum/t/1115/rebelle-freezing-how-to-report-it[/URL]) What did you do just before the crash occurred? Can you reproduce it easily? Could you please record a screencast video and send it to us? Looking forward to hearing from you!

Username: ojivalencia
Post Date: 2022-09-14 20:01:31

I find that using the mixer palette makes the app crash. I closed it and so far it's holding up.

Username: ojivalencia
Post Date: 2022-09-14 20:02:51

By the way I'm using 5.1.3

Username: Alzbeta Escape Motions
Post Date: 2022-09-19 09:20:21

Hello [USER=107663]@ojivalencia[/USER], When Rebelle crashes, does it show the Crash Report dialog? Did you send the report from there? What did you do just before the crash occurred? Can you reproduce it easily? Could you please record a screencast video and send it to us? Looking forward to hearing from you! Alzbeta Escape Motions

Username: deafwing
Post Date: 2023-01-19 19:56:09

What was the solution for this? In my case, I'm on on IMAC 27" Late 2013, running Catalina 10.15.7 ... I installed an recent update for sotware (Rebelle 5 Pro) and now, every time I use an eraser, the software just shuts down - loosing all my work in the process every time.It's happened over 10 times in a row now within the last hour .. I'm seriously regretting my purchase now ... any help would be appreciated ... I came to Rebelle with the thoughts that it was a lot simplier, had more features, and leveraged software that I was willing to try ... but now .. I'm starting to regret this because I'm loosing time and work and missing deadlines ... :(

Username: deafwing
Post Date: 2023-01-19 19:58:05

[img]https://www.escapemotions.com/community/uploads/posts/2023/01/2/2023-01-19_19-01:02_Screen Shot 2023-01-19 at 1.57.43 PM.png[/img]

Username: deafwing
Post Date: 2023-01-19 20:02:54

I can provide video proof in my case if needed ... let me know where I can send or upload

Username: Vevo
Post Date: 2023-01-20 12:40:16

Hi [USER=102365]@deafwing[/USER], please send us the video via a free sharing service (Google drive, Wetransfer) to: [url=mailto:[email protected]][email protected][/url]. We will look into this with the development team. Thanks so much in advance!

Username: Ugdin
Post Date: 2023-04-18 22:40:52

I'm plagued with constant crashes since I updated my ATI drivers to the latest revision. Every 3-5 minutes after I launch the program it just crashes to desktop, it doesn't state an error. Other than the driver update I don't know of anything else that would cause this sort of issue.

Username: Ugdin
Post Date: 2023-04-18 22:50:47

I tried uninstalling the program and reinstalling it, I get the same issue.

Username: Vevo
Post Date: 2023-04-19 12:27:59

Hi [USER=116307]@Ugdin[/USER], I am very sorry this is happening. Do you use any graphics tablet with your PC or laptop? If it still crashes, please follow these steps to report a [b]crash[/b]: [URL]https://www.escapemotions.com/community/forum/t/1115/rebelle-freezing-how-to-report-it[/URL] It will help us in determining the issues causing the crashes.

Username: Ugdin
Post Date: 2023-06-13 01:55:39

Wacom Intuos pro Medium. This is literally the only program that I have this issue with. No other imaging software crashes every 5 minutes after startup.

Username: Ugdin
Post Date: 2023-06-13 02:21:30

Oh the the model number is PTH-651.

Username: Vevo
Post Date: 2023-06-14 09:04:32

Hi [USER=116307]@Ugdin[/USER], Can you please try to download [b]the newest Wacom driver 6.4.2-3[/b] to see whether you are still having the same problem? Some users in the past were having issues with the older Wacom drivers and we're wondering if this is the case too. Has updating the driver helped?