Digital Art Community Forum for Artists & Creators

"Unable to verify the license" error message pops up, what can I do?

Username: Vevo
Post Date: 2024-01-08 15:12:33
The message "Unable to verify the license" is displayed in the Rebelle trial when the software cannot locate a purchased license associated with the registered Community account. The solution is to re-register Rebelle using the Community account associated with the purchase of the full license. #1 IF YOUR TRIAL HAS NOT EXPIRED YET Open the Rebelle trial and click the [B]Try[/B] button to get into Rebelle first. Then: - go to [I]Help > About Rebelle[/I] - you will see your email address and a [B]Logout[/B] button below it, click the button; - close and run Rebelle again and register using your Community account used for purchasing Rebelle If you purchased Rebelle using a different email address and do not wish to create a new Community account, drop us an email at: [URL='http://mailto:[email protected]/'][email protected][/URL] and we will merge the purchase with your existing account. #2 IF YOUR TRIAL HAS ALREADY EXPIRED Navigate to: on Windows: [I]C: \ Users \ [YOUR_WINDOWS_USERNAME] \ AppData \ Local \ Escape Motions \ Rebelle[/I] on macOS: [I]Users⁩ ▸ ⁨YourUsername ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Escape Motions⁩ ▸ Rebelle[/I] ...from where you delete Rebelle's [I]Data folder[/I]. Run Rebelle again and register using your Community account used for purchasing.