Digital Art Community Forum for Artists & Creators

Username: Vevo
Post Date: 2024-03-07 12:36:28

If you are experiencing issues with Rebelle software on your tablet, first, please check whether switching between 'Use Mouse position' and 'Use Pen position' in Rebelle's Preferences resolves your issue. Windows users may also try to switch between 'Wacom (Wintab) device' and 'Windows Pointer Device' (legacy name: 'Windows 8+ Pointer Input') , possibly 'Windows Ink'. In general, Wacom device is used on Wacom and Wacom-compatible tablets like Huion. 'Windows Pointer Device' (legacy name: 'Windows 8+ Pointer Input') & 'Windows Ink' are used on Surface tablets as well as on XP Pen or Monoprice. If none of the above helps, we would need your tablet log for further analysis: [B]Windows Users[/B] 1. Run Rebelle, then go to the [I]Main Menu > Help > Show Library Folder...[/I] which opens a file explorer window. Go inside the 'Log' folder there (from Rebelle 7, the 'Log' folder has been moved to the 'Data' folder) [ATTACH type="full" alt="Screenshot 2026-03-13 at 09.55.53.png"]2779[/ATTACH] 2. Close Rebelle, but keep the file explorer window open 3. Now, run Rebelle with the 'run_log_tablet.bat' file included in your Rebelle installation. It should be in 'C:\Program Files\Rebelle (version #)\run_log_tablet.bat'. For this session, Rebelle will log all tablet events [ATTACH type="full" alt="image.png"]2780[/ATTACH] 4. Please reproduce the issue 5. Close Rebelle 6. In the file explorer window, in the 'Log' folder, there is an 'app.log' file with the most current timestamp. Please, send it to us by email to [URL='http://mailto:[email protected]/'][email protected][/URL] If you can also record a screencast while performing these steps, it could help us too. [B]Mac OS X Users[/B] 1. Open Rebelle, go to the [I]Main Menu > Help > Show Library Folder... [/I]which opens a file explorer window. Go inside the 'Log' folder there (from Rebelle 7, the 'Log' folder has been moved to the 'Data' folder) [ATTACH type="full" alt="Screenshot 2026-03-13 at 09.55.53.png"]2781[/ATTACH] 2. Close Rebelle but keep the 'Log' folder open 3. Open Terminal (be sure Rebelle is not running) [ATTACH type="full" alt="Screenshot 2026-03-13 at 09.57.45.png"]2782[/ATTACH] 4. On your computer, go to the Rebelle icon, right-click it and select [I]Show Content > MacOS > Rebelle (exec) [ATTACH type="full" alt="Screenshot 2026-03-13 at 10.01.27.png"]2783[/ATTACH][/I] 5. Drag Rebelle (exec) into your Terminal window. (This will write the path to your Rebelle.app automatically) 6. Now type: [B]-enable-log "events"[/B] and hit the 'Enter' key [ATTACH type="full" alt="Screenshot 2026-03-13 at 10.04.56.png"]2784[/ATTACH] 7. Rebelle will start to run 8. Please reproduce the issue 9. Close Rebelle 10. In the file explorer window, in the 'Log' folder, there is an 'app.log' file with the most current timestamp. Please, send it to us by email to [URL='http://mailto:[email protected]/'][email protected][/URL]. If you can also record a screencast while performing these steps, it could help us too.