27.04.2024 12:47
NoranemonoPen
portfolio

A preview window is always displayed on the sub-display.
I saved the data and closed the rebelle7 app.
Then restart the rebelle7 app and I'll see a very large preview window on the main display.
Shrinking the preview window every time is very tedious and time consuming.
I would like the preview window to open at the appropriate size on startup.

Mac OS Ventura 13.4.1
The main display is an Apple Studio Display.
The sub display is EIZO CS2731.
I also have a Wacom Cintiq 16 pro (2021) connected.

 

Best regards

 

29.04.2024 12:22
Veronika Escape Motions
Team Member portfolio

Hi NoranemonoPen,

Is the resolution of both displays set to default?

Please try to place the Preview panel in th emiddle of the sub display (not to the corner) and try to replicate the issue. How is it going?

If you save such a layout using menu: Window > Export Layout, then restart Rebelle and open the layout (Import Layout), how does it open?

Please post screenshots if possible, it's very helpful! :)

01.05.2024 02:53
NoranemonoPen
portfolio

All display resolutions are default.

Centering the preview panel on the sub-display, exporting the layout, and importing the layout settings after restart did not resolve the issue.

I also read other topics. Rebelle7 seems to have a lot of problems with other subpanels and how his UI works.
I know it's a great drawing software.
I hope it gets fixed.


Mac OS Sonoma 14.4.1
Rebelle 7 Pro v 7.1.5

 

02.05.2024 02:50
Veronika Escape Motions
Team Member portfolio

Hi NoranemonoPen,

Thank you for the screenshots!
Can you please try the same with a different panel? Is the same issue happening?

Also, can you please send us:

- layout file you saved during testing of the Preview panel

- your settings.ini file - you can access it by going to Rebelle's menu: Help > Show Library Folder > Data

- app.logs of the testing sessions of the Preview panel - go to the menu: Help > Show Library Folder > Data > Log - you will see multiple app.logs with timestamps

- screenshot of display arrangement from macOS's system settings

Please send all to [email protected]

Thanks in advance!