Digital Art Community Forum for Artists & Creators

Purchased Rebelle 7 Pro but I am not seeing it in my purchases

Username: 0NKEaxBLFy4W
Post Date: 2024-10-29 05:51:15
A couple of weeks I downloaded the free trial of Rebelle 7 Pro. Demoed that fine, went to purchase it today and used Paypal, everything seemed to go fine but I am not seeing it in my account. Maybe that is because my Paypal is under a different email address? I tried to connect the two and it still is not under my account. Please help. Thank you.
Username: Vevo
Post Date: 2024-10-29 11:16:09
Hi 0NKEaxBLFy4W, Thanks for reaching out! We're unable to find the purchase under either of your email addressess. Please let us know what first name + last name you used.
Username: 0NKEaxBLFy4W
Post Date: 2024-10-30 03:56:37
For some reason it was under another email address altogether. I have attempted to connect that one now, as well. Glen Osterberger are my first name and last name. Also, is there a way to change this gibberish name that I am using?
Username: Vevo
Post Date: 2024-10-30 12:01:44
Hi Glen, yes, I see it now! You can re-download your software or assets anytime from your [url=https://www.escapemotions.com/community/login]Community account[/url] - after you log in, go to your account and click the "Purchases" tab. After you download and install, register the software using your Community account's credentials (Email/Username and Password). You can change the username and password of your Community account at any time - just [url=https://click.pstmrk.it/3s/www.escapemotions.com/community/login/dkRW/_Ku2AQ/AQ/4120a30d-cc59-4d72-89f2-fa7934e48c37/3/WXdSiY_WR3]log in[/url], then go to "Edit account".