[SOLVED] Can not connect to the registration server
Username: stevenserramock
Post Date: 2019-10-31 09:01:20
Hello guys.
I am experiencing the issue that every time I try to start Rebelle 3, I get the error that it can not connect to the registration server and that I should check my internet connection and firewall settings.
As you can see I can access the internet and everything works perfectly fine. I also deactivated my firewall for the sake of registration but it did not work hence I am writing here.
I am working on an artwork I'd like to finish asap and I need Rebelle for this task so it annoys me quite a bit right now because I can't get anything done for the time being.
I also wrote an email to the support team yesterday but maybe someone here has a solution already at hand?
Thank you very much in advance!
Sincerely yours,
Steven
Username: Vevo
Post Date: 2019-10-31 11:21:03
Hi Steven,
we have just sent you the offline tool, please try to register Rebelle 3 this way.
Our registration servers are up and running so the issue seems to be on your side. I believe offline registration will work for you.
Username: RiceBunny101
Post Date: 2019-11-03 08:13:43
Hello,
I just got flame painter and I'm having this same issues. I'm sure what to do! Help!
Username: Vevo
Post Date: 2019-11-08 13:00:52
Hi [USER=17883]@RiceBunny101[/USER],
please rename Flame Painter 4 folder under:
[i]C:\Users\[YOUR_WINDOWS_USERNAME]\AppData\Local\Escape Motions
[/i]
...to any other name, then try to run Flame Painter 4 again. Enter your email or username, and password for your Community account.
Are you able to log in to the software now?
Username: msteffens
Post Date: 2019-11-20 06:38:09
Same problem with Rebelle 3...
I installed the software then double clicked the Rebelle 3 icon. First thing that appears is the registration input panel. As instructed I input the email address I used to create my Escape Motions account followed by the password linked to my account. Each attempt has resulted in failure to register along with a message to email Escape Motions support which I did however I have yet to hear a response.
This is frustrating because this is the third technical problem in 24 hours with Rebelle 3. Your free trial demo download has no installation instructions and when I found and clicked on the dump.exe file... An erreor message states that 5-6 files are missing and I need to redown load the demo file. Gave up after multiple downloads with the same result.
Then because your software is so highly recommend by my digital painting mentor Arron Rutten... I decided to forgo the demo and ordered the software from your store. After three rejections of my credit card in your online store I ended up sucessfully ordering it from you online partner Smith Micro using the same card your site rejected. Now I still cannot use it because of this stilly registration sanfu.
Please help me get this resolved quickly. While your product looks interesting... Getting to the point where I can attempt to confirm that concept has really sucked.
Username: Vevo
Post Date: 2019-11-20 09:48:44
Hi [USER=18396]@msteffens[/USER],
Did you purchase Rebelle 3 from one of our partners? If so, please note you were sent a license key in a form XXXXX-XXXXX-XXXXX.
Please activate this key on this page: [URL]https://www.escapemotions.com/activatekey[/URL]
You will be asked to log in to your Community account. This way Rebelle 3 will be added under your account and you will be able to register it.
Username: jeffdanyelle
Post Date: 2019-11-30 23:14:20
I just purchased Rebelle 3. I'm having the same problem with registering and activating my software I have the same issues as as these people in the string above. Same error message. Can you please help
Username: Vevo
Post Date: 2019-12-05 11:17:47
Hello Jeff,
According to our database you successfully registered Rebelle 3 after all, is it correct?
Should you require any further assistance, please do not hesitate to contact us.
Username: luv3d
Post Date: 2020-06-06 06:47:58
activation server troubles tonight.. no idea what's happening. I've used hundreds of software/programs and never had this issue before...
Either your server is down or you use a non-stanard method for comm.
/// no matter what.. ITS VERY ANNOYING!
Username: luv3d
Post Date: 2020-06-07 07:44:01
hello ?!
I CANT ACTIVATE THE PRODUCT!
Username: luv3d
Post Date: 2020-06-07 07:44:59
[i]//hmm, no edit ?[/i]
Please don't blame me or my system.. I have been in dvelopment for 15+ years, this is an Escape Motions problem.
Username: cleverusername
Post Date: 2020-06-07 17:22:10
How is this marked as solved? I am having the same issue. I uninstalled/reinstalled. I removed user App Data so it could be recreated. Still the same "can not connect to the registration server" error. I don't think this has been solved.
Username: Vevo
Post Date: 2020-06-08 13:40:08
Hello,
Our servers are up and running and the registration works so this may be an issue of the Firewall.
Please try one more thing - turn off your firewall for the time of registration. If you have antivirus software, please turn it off for the time of registration as well or add an exception for our software. Has this helped?
Username: cleverusername
Post Date: 2020-06-08 15:45:41
My computer is managed by a third-party, and I am unable to disable security. I have installed dozens of apps in the last few years, and this has not happened with any others, including ones that have complex or legacy registration servers. I saw earlier in the thread that you have an offline registration tool. Can you send this to me? I am trying to register Amberlight 2 as well.
Username: Vevo
Post Date: 2020-06-09 14:16:35
Sure, I am sending it over right now.
Username: cleverusername
Post Date: 2020-06-10 23:30:21
Thanks for sending the offline registration to me; unfortunately, it did not work. I followed the steps exactly. Multiple times. I was able to disable our antivirus and still no success. The offline process itself works fine. But when I launch the app, it still prompts for user/email and password. I see that this is happening with several other users on multiple apps. Please fix this for us. Thank you.
Username: Vevo
Post Date: 2020-06-11 12:58:18
Hi [USER=37744]@cleverusername[/USER],
We have uploaded a new Amberlight 2.1.5 version to the Community - please log in, go to 'My Profile', then click the 'Purchases' tab and download Amberlight 2.1.5.
After you download and install, register using your Community account's credentials. Let me know how it goes, please.
Username: SixSperos
Post Date: 2020-10-11 01:53:21
Hello. So my brother got me this program a while back and I haven't been able to use it yet becuse it's haveing the problem of it not being able to connect to the registration sever. I have check my internet connetion and fire wall but nothing seems to be wrong with them.
Username: Vevo
Post Date: 2020-10-12 14:30:01
Hello [USER=43396]@SixSperos[/USER],
Did your brother purchase from our website or any other website? If the latter, you should have received a redeem code that needs to be redeemed here:
[url=https://www.escapemotions.com/redeem]https://www.escapemotions.com/redeem
[/url]
You will be asked to log in to your Community account [USER=43396]@SixSperos[/USER] with which you will register the software.
Is everything working for you now?
If you are for any reason unable to find the redeem code, please send me the proof of purchase and we'll help you with the issue.
Looking forward to your reply.
Username: evgeni
Post Date: 2021-02-28 14:33:54
Hi.
I purchased Rebelle 4 a month ago and it worked well until now. Today suddenly I got a Registration dialog when tried to open the app. And then message "Sorry, but your registration data was invalid" on email and password. What should I do?
Username: Jnuo
Post Date: 2021-02-28 15:21:25
Hi.
I have exactly the same problem!?!
Previously today (28. Feb) everything was OK.
Please check your server!
Jukka
Username: Plasticpaddy
Post Date: 2021-02-28 17:21:40
Just opened the same issue under the title "Registration PW not valid" and I suppose that another one, titled "Invalid licence" is related to the same problem. I hope that support is proactive, since this issue cropped up after maintenance works to "escape Motions" server done this morning.
Username: RPS19
Post Date: 2021-02-28 17:49:48
Same problem occured today with Rebelle 4, Flame Painter 4 and Amberlight 2. I can't run the programs and get the "[i]We are sorry, but your registration data appear to be invalid[/i]" error message. Seems like an Escape Motions issue, hopefully it'll get sorted soon.
Username: catweasel
Post Date: 2021-02-28 19:57:58
Exactly the same problem here.
Username: Vevo
Post Date: 2021-03-01 17:52:15
Hello,
Yesterday we switched to a new provider which could have influenced the registration process for a couple of hours, please excuse any inconvenience caused!
Everything should be working well since yesterday's evening (CET). Please keep me posted if you are able to register Rebelle now.
Username: Tengel
Post Date: 2021-04-01 15:48:46
Hello,
i have the same problem and error message here. Internet connection is intact and available. Can I also get this offline tool?
Is there another way to get rid of this message?
Username: Vevo
Post Date: 2021-04-07 11:53:33
Hi Kristin,
please download the latest versions of your purchased software from your Community account's Purchases.
The latest version is always on top of the list.
The registration should be working well with these latest versions.
Username: auin
Post Date: 2021-05-08 20:52:33
I am experiencing this issue. "cannot connect to registration server , please check internet"
I have working internet and disabled firewall/antivirus. Still issue exists. Quick help much appreciated.
Username: haslingden
Post Date: 2021-05-22 00:11:56
Experiencing the same problem. Firewall has been amended to allow the software and Internet is working properly. I have purchased from your website and have the latest software downloaded from sameplace but still not allowing registration...stating invalid details and no connection. Please advise
Username: Artist61
Post Date: 2021-05-23 22:27:13
I am tring to register an old version of Rebelle 0.5 I purchased in 2015.
I get the same error "can not connect to the registration server. Please chech your internet connectionand firewall settings"
I'm sure I used it on my current computer a few years ago.
I hate to have to purchase new for the one little thing I need to do.
Username: Vevo
Post Date: 2021-05-24 14:40:23
Hi [USER=15048]@Artist61[/USER],
Please make sure to use the latest Rebelle 1 update - [b]Rebelle 1.5.[/b][b]5s[/b]. You can download it from your Community account - after you log in, go to your profile and click the "Purchases" tab.
After you download and install, register the software using your registration details.
Username: Artist61
Post Date: 2021-05-26 10:50:22
Thanks, that was the trick.
Username: Siasman
Post Date: 2021-07-18 12:31:28
"I am experiencing the issue that every time I try to start Rebelle 3, I get the error that it can not connect to the registration server and that I should check my internet connection and firewall settings.
As you can see I can access the internet and everything works perfectly fine. I also deactivated my firewall for the sake of registration but it did not work hence I am writing here."
Hi Veronika. I'm experiencing the exact same problem as the aforementioned. Could you please help me.
Thank You
Sias
Username: Vevo
Post Date: 2021-07-19 14:53:10
Hi [USER=3322]@Siasman[/USER],
we've sent you the offline tool via email, please go to your Inbox and follow the instructions.
Username: Zephyrhills
Post Date: 2021-10-21 04:06:11
Oct 20 2021, and I have Flame Painter 3.2 Pro, and it will not connect, only gives error when I put in password. I know I used it about 2 months ago? Cannot find answers anywhere at all and firewall was made inactive and what is left to do?"
Username: Vevo
Post Date: 2021-10-21 10:12:04
Hello @frankhe,
to solve this issue, please refer to this FAQ:
[URL unfurl="true"]https://www.escapemotions.com/community/forum/t/1365/cannot-connect-to-the-registration-server-error-message-pops-up-during-registration-what-can-i-do[/URL]
Username: Aleksandar5665
Post Date: 2022-07-25 07:33:28
Hi I cant register rebelle 5.The demo worked fine.But I get the same message about not being able to log on to the server. I tried with fire wall setting but still nothing.Options ?
Username: Vevo
Post Date: 2022-08-02 11:12:35
Hi [USER=74856]@Aleksandar5665[/USER],
Please check whether our website is located as a host file in Windows, here’s how:
[URL]http://www.thewindowsclub.com/hosts-file-in-windows[/URL]
If not, please use the offline tool I sent to your email.
Username: silexanimuser3
Post Date: 2022-09-19 11:36:16
Hello Veronika,
I work for an french's studio...
They used Rebelle 5 but i can't register software... Can you send me the offline tools please?
Thanks you soo much.
Benjamin.
Username: Alzbeta Escape Motions
Post Date: 2022-09-21 13:37:35
Hello [USER=103347]@silexanimuser3[/USER],
thank you for contacting us. I believe this was resolved over the email communication.
Should you have any further issues, please do not hesitate to contact us.
Username: kieran
Post Date: 2022-10-16 19:30:21
Hello,
It seems that I have a similar problem to other users in this topic.
When I try to open Rebelle 5, I get asked for my login details, but it is unable to connect to the registarion server.
Can someone please help?
I have not yet even opened the software and I'm very keen to have the pleasure.
Kind reagrds
Kieran
Username: Alzbeta Escape Motions
Post Date: 2022-10-28 13:36:25
Hello [USER=140113]@kieran[/USER],
we have sent an offline tool via email. Please let us know if it is working now.
Username: malkyn
Post Date: 2022-11-11 16:04:41
Hi! I was having this issue today while your servers were offiline. I hadn't used rebelle5 in a couple days and it asked me to verify my registration upon start [it only did that the first time when I installed the program] and it couldnt reach the server to acess my registration.
Its working now that your servers are back up, but I'm worried this might be an issue in the future? Is there anything you guys can do about it?
Username: Vevo
Post Date: 2022-11-15 07:30:08
Yes [USER=124827]@malkyn[/USER], please download the offline tool we have sent you via email.
The manual on how to register offline is included once you run the offline tool.
Please remember to have both the software and the offline tool installed on your computer.
Once you generate the .lic file, save it. You will be able to install it in the future via the offline tool.
Username: Lebostein
Post Date: 2023-02-01 17:04:23
Same problem here. No registration mail received while resgistering Rebelle 3...
What is going on? EXACTLY THAT is the reason why other people prefer cracked software. The honest buyer always has the problems...
Username: Vevo
Post Date: 2023-02-03 11:14:17
[USER=18143]@Lebostein[/USER],
Please download the latest versions of your software - Rebelle 3.2.5 - from your Community account (after you log in, go to your account and click the "Purchases" tab).
After you download and install, register the software using your Community account's credentials (Email/Username and Password).
It should work well. Unless you had a crack on your computer previously, where the cracker disabled accessing our servers... :)
If that is the case, please remove the crack from your computer and also check whether our website is located as a host file in Windows, here’s how:
[URL]http://www.thewindowsclub.com/hosts-file-in-windows[/URL]
Username: Carlosandriit carlosan113
Post Date: 2023-05-23 12:14:04
Hello, i have te same issue whit Amberlight 2, the message is "Can not connect to the registration server. Please check your internet connection and firewall settings." I use mac mini M1 with mac OS ventura.
Thank you for the reply.
Username: Sandokar
Post Date: 2023-05-23 12:20:04
Ok sorry, i have resolved.
Thank you
Username: Carlosandriit carlosan113
Post Date: 2023-05-23 12:21:46
Ok sorry,
i have resolved.
Username: SBGoodall
Post Date: 2023-06-10 03:35:13
I can not activate the product. Rebelle 6 No firewal Running Windows 11 on a new laptop. Very frustrating.
Username: SBGoodall
Post Date: 2023-06-12 19:44:24
offline registration tool works
Username: matsuda
Post Date: 2023-07-05 03:34:20
Hello! I did a clean install of my computer and installed rebelle5.
”Can not connect to the registration server. Please check your internet connection and firewall settings.”
appears and cannot be registered. I heard that you can register offline, but I would like you to send it to me as well. Thank you.
Username: rufio0
Post Date: 2023-08-10 12:23:22
Hello. I have the same problem. After I reinstalled windows 10, I can't log in to Rebelle 3. It says "it can not connect to the registration server and that I should check my internet connection and firewall settings". What should I do?
Username: leaesca
Post Date: 2023-11-16 21:26:25
Hello,
I'm having the same problem. I purchased Rebelle 3 in 2020, and normally downloaded a Mac OS version but I recently switched to Win 10 and wanted to download it on my computer but this error pops up whenever I want to sign in with my email and password. Is there a way to fix this issue? Thank you in advance !
Username: Vevo
Post Date: 2023-11-21 07:36:16
Hi leaesca,
Please make sure you are connected to the Internet and that your antivirus server & Firewall settings don't keep the software from connecting to our servers.
I'd suggest turning them off for the time of registration or at least, adding an exception to both for Rebelle.
Also, please check whether our website is located as a host file in Windows, here’s how:
[URL]http://www.thewindowsclub.com/hosts-file-in-windows[/URL]
If it still does not work please drop us an email to [email]
[email protected][/email]
Username: atelierkompas
Post Date: 2023-12-03 19:08:45
Hello, please send me the offline registration tool for Rebelle 4.
I have 6 licenses, 5 completly new computers (all of them are the same, the dame HW, Winfoes, FW settings...), I was able to register 3 of the mwithout problem on the first try, 2 of them I cannot, I have tried few times to unistall them, clear the registry etc.., nothing helped.
Thank you, Jan
Username: Navigator1969
Post Date: 2023-12-05 20:38:43
I am aware Rebelle 7 will be released next week and I have already pre ordered my copy of Rebelle 7 Pro however, I am at present trying to transfer my Rebbel 6 Pro onto my new mini desktop PC but like others in this link, I am getting the message that I cannot connect to the Registration Site and I should check my Internet settings.
My Internet connection appears to be functioning. How can I get Rebelle 6 Pro to function on my new PC?
Will I have similar problems with Rebelle 7 Pro next week as I am hoping to use it on my new PC.
My thanks in advance for any assistance in this matter.
Username: JamesB
Post Date: 2023-12-13 19:12:16
I have exactly the same problem, only I am trying to install Rebelle Pro6 in readiness for my purchase of Rebelle pro7 also on a new Mini desktop PC. My computer is connected to the internet there is not a firewall issue.
Please help, thank you.
Username: Enrico Santi
Post Date: 2023-12-16 10:15:40
Hello,
I tried to start Rebelle 1 (latest version) but says it cannot connect to the registration server, connection is ok ad no firewall applied to the application.
I read there's an off-line tool you can send via mail for the registration.
Thanks in advance.
Username: Dragolithic
Post Date: 2023-12-22 20:39:17
unable to connect to registration server for Rebellec7 on Huion Studio 16
Username: HelloVortex
Post Date: 2023-12-24 00:32:53
Hello, I have just installed Rebelle 7 on my Lenovo Yoga and I also cannot connect to the registration server. I am connected to internet and turned off the firewalls and I still cannot register.
Username: Dragolithic
Post Date: 2023-12-24 01:11:34
Not sure what happened, but it works now. Happy Holidays!
Username: oriaj
Post Date: 2024-02-03 19:12:07
Hi I just got a new PC and im not able to license my Rebell 5 due to the internet/firewall message. Can you please send me the Offline Activation Tool?
Thank you very much!
Username: VIRGINIA LANKFORDDILLMAN
Post Date: 2024-06-13 05:12:50
[i]CAN'T OPEN FLAME PAINTER VDILLMAN[/i]
Username: Vevo
Post Date: 2024-06-14 14:27:27
Hi VIRGINIA LANKFORDDILLMAN,
Please note Flame Painter 3 no longer supports registration keys.
Please register Flame Painter 3.3.1 using your Community account's credentials (Email/Username and Password).
You can download Flame Painter 3.3.1 from your [url=https://www.escapemotions.com/community/login]Community account[/url] - after you log in, go to your account and click the "Purchases" tab.
One account,
many possibilities