Digital Art Community Forum for Artists & Creators

Username: dmsstern
Post Date: 2018-05-01 04:19:23

I get an error when I enter the user name and password that I registered when downloading Rebelle 3 - my credentials allow me to log on to your site but my profile does not show any purchase of Rebelle 3

Username: Peter135
Post Date: 2018-05-01 21:45:26

We are experiencing severe issues on the servers right now and are trying to solve the situation. Unfortunately we are dependent on our server provider, hopefully when they fix this issues soon.

Username: egadrock
Post Date: 2018-05-03 01:26:56

Has the server issue been resolved? I was charged for my rebelle 3 purchase but when I signed up for my account I never recieved the email confirmation so that I could log in and download my copy. It said that I did not have a recognized ID. I have re-signed up so that I could post in these forums trying to find out how long till everything gets sorted. I have no purchase in my purchase history but I sure do have a payment invoce...

Username: Michal Escape Motions
Post Date: 2018-05-03 10:37:01

Hi egadrock, you only had a typo in your email address in the registration form. Andrea is sending you an email with further details.

Username: egadrock
Post Date: 2018-05-04 04:52:55

Thank you everyone for that resolution. I sincerely apologize for having been a burden. I saw that there was trouble with your hosting and assumed that to be the cause. I am in IT and I should know better that "User Error" is always a highly likely place to look!. I'm embarassed. :0 Thank you for the amazinng software. I was so looking forward to firing it up! Can't wait to show all my artist friends , they already got great recommendation from me just for the demo !!

Username: Michal Escape Motions
Post Date: 2018-05-04 12:40:27

Don't worry, much more errors were caused by those server problems, so I would assume the same :)