Digital Art Community Forum for Artists & Creators

Username: DEBORAHG
Post Date: 2020-06-22 16:11:36

i recently pruchased this and really enjoyed using it. however, the next time i started my laptop the icon was replaced with a question mark. i removed this from my dock and reinstalled the application only to have the same thing happen again. any ideas what is ahppening and how i can avoid this from reoccurring? thanks!

Username: Vevo
Post Date: 2020-06-23 09:33:18

Hello [USER=54743]@DEBORAHG[/USER], There are several reasons why the question mark appears on the icon: - An installer replaces an application with a different version in a new location. - You remove the item from your computer. - The item in the Dock was stored on a disk that is no longer present or available (mounted). This includes items dragged to the Dock from a previously-mounted disk image. Go to your dock and right-click the question mark and choose [i]Options -> Remove from dock[/i]. Then please re-download Flame Painter 4 from your [url=https://www.escapemotions.com/community/]Community account[/url]. After you run the .dmg of Flame Painter 4, you should see a window with the program's icon. [b]Make sure you drag and drop the app's icon to the Applications folder,[/b] as our apps do not install to this folder by default. After you install and move to the Applications folder, place the icons to the dock. All should work well now.