Digital Art Community Forum for Artists & Creators

Username: Batwings79
Post Date: 2020-07-15 18:43:25

Greetings: I've read through the FAQ and found the link to activate/register key codes for Rebelle 3 that were purchased through a 3rd party vendor - in this case it was Best Buy, USA. The activation link keeps telling me that the my key code is invalid - Best Buy keeps telling me I have to speak with the publisher's customer support team because although Best Buy "generates" the keycode, it is the publisher who provides the service. Since your snail mail address is in Slovakia, I'm going to assume there is no USA help desk that I can call to get my problems resovled. Now, the key code I'm trying to activate allowed me to download the software - v3.2.1 but when I open the program to use it, I get the popup to enter my e-mail and password to register the software. I enter the information and get the "It appears your registration information is invalid" - and YES, it is the correct info because I used it to login to the community to check and post to this FAQ. I keep getting all the error messages for registering my keycode/software that I've seen all over the Tech Support thread of this FAQ. It would be nice if whatever problem your databases and/or servers are having that cause people to get these error messages could be resolved. I hope I can get an answer soon.

Username: Vevo
Post Date: 2020-07-16 08:13:42

Hello [USER=56847]@Batwings79[/USER], thank you for contacting us as well as for purchasing Rebelle 3! Could you please resend us the instructions along with the code you received? Please resend to support[at]escapemotions.com. I'll check whether they sent the correct ones and if needed, I will send you a new code so that you can redeem successfully. Looking forward to hearing from you!

Username: Blkdog200
Post Date: 2020-07-28 22:34:21

I'm having the same Issue as Batwings. Where do I go to fix this issue?

Username: Vevo
Post Date: 2020-08-04 11:04:25

Hi [USER=57809]@Blkdog200[/USER], Did you purchase from our website or any other website? If the latter, you should have received a redeem code that needs to be redeemed here: [URL]https://www.escapemotions.com/redeem[/URL] You will be asked to log in to your Community account. This way the software will be added under your account and you will be able to register the software with your account's credentials = Email or Username, and Password. Is everything working for you now? If you are for any reason unable to find the redeem code, please send us the proof of purchase at support[at]escapemotions.com and we'll help you with the issue. Looking forward to your reply.

Username: Ocala
Post Date: 2024-04-19 20:13:12

Yes,I got it from IT FROM EM. I Forgot to tell you, something, I don't have Rebell 3, I have Rebell 7, the new one.

Username: unknownjohn
Post Date: 2024-06-14 03:34:49

I never recieved a keycode.

Username: Vevo
Post Date: 2024-06-14 14:14:42

Hi unknownjohn, No code is necessary. Register the software using your Community account's credentials (Email/Username and Password).