10.09.2020
roblanario
portfolio

I purchased flame painter today and during the registration process my browser locked up. 

I am now unable to login or register the software. I've tried password reset countless time but not recieved any emails.

I'm getting no response from email support so I have had to create a new user with a differrent email so that I can access this forum in the hope that it is monitored by support.

Any ideas anyone?

 

11.09.2020
Veronika EscapeMotions
portfolio

Hello @roblanario,

thank you for contacting us as well as for purchasing Flame Painter 4!
According to our records, you managed to register Flame Painter 4 with your Community account after all, is that correct?
In order to receive our automatic emails in the future please try to add our email addresses support@escapemotions.com and community@escapemotions.com to your list of contacts, it could improve the deliverability of our emails.