16.10.2020
JanClarke
portfolio

Unfortunately, I had trouble downloading Smberlight and ended up paying for it twice.

 

Is it possible for you to refund the second amount, please?

 

Many thanks,

 

Jan Clarke.

16.10.2020
Veronika EscapeMotions
portfolio

Hi @JanClarke,

of course, we will refund you the second purchase back to you. Please let us know when you receive the refund.

Is everything working well for you? Were you able to download, install, register and run the software successfully?
If you need any assistance, please let us know.

26.10.2020
JanClarke
portfolio

Hi Veronika,

 

Thank you very much for refunding my second accidental payment.  It has appeared in my account.

 

I'm afraid I haven't yet installed Amberlight, I've had a few other priorities that I needed to complete first.  Hopefully, they weill be donne in the next few days.

Regards,

 

Jan Clarke.

27.10.2020
JanClarke
portfolio

Hi Veronika,

 

Unfortunately, your refund hasn't appeared in my account.  I mistakenly read another entry as your refund.  I will let you know when it does appears.

 

I installed Amberlight this morning and had a quick play.  It's just as good as I remember.  I'm going to use it more often in the coming weeks.

 

Take care and stay well.

 

Regards,

 

Jan Clarke

29.10.2020
Veronika EscapeMotions
portfolio

Hi @JanClarke,

your refund was processed on Tuesday and you should see it back on your account in the next few days.

Have many amazingly creative days with Amberlight! :)