25.10.2020
Tommy2Tone
portfolio

Hello;

Absolute newbie to this software but so far love it...but with one huge drawback. I have a Dell P2418Ht touch display with a desktop computer...I believe it is 10 point sensitive..but that isn't the problem. I have a pen (or my finger for that matter to draw with (the pen is not interactive just a stylus for touching no pressure setting or anything) I cannot figure out how to utilize my touch screen with this software. It draws with the mouse fine, but when I try to use my finger on the screen (or stylus) it moves the drawing sheet NOT the cursor - Help! I don't see any relevant settings and maybe touchscreens aren't supported ....ummm why not. Will there be a fix in the future?

30.10.2020
Veronika EscapeMotions
portfolio

Hi @Tommy2Tone,

thank you for reporting this.
I just talked to my colleague and he seems to be able to reproduce your issue on our touch tablet.
Could you please try one thing - open Flame Painter 4 and paint with the mouse, then grab a pen and paint with the pen. Does it work?
 
Please make sure the Touch for "Move Canvas" is deactivated in Flame Painter's Preferences > Keyboard shortcut > Tools (hold).
 
Looking forward to hearing from you,
Veronika

 

11.11.2020
Tommy2Tone
portfolio

no, unfortunately it doesn't, I have a touch display/desktop computer

13.11.2020
Veronika EscapeMotions
portfolio

Hello @Tommy2Tone,

we have added the issue with the non-working touch to our list of bugs. Thank you very much for reporting it, we will try to fix it for the next Flame Painter update.