Rebelle

Support


Rebelle FAQ


If you need help using Rebelle, refer to the included manual first. You will find it easy to read and full of information. Before asking questions please read Frequently Asked Questions, you might find the answer to your question faster.


Upgrade to Rebelle 2.0


How can I upgrade to Rebelle 2?

Full price of Rebelle 2 is $89.99. Existing users of Rebelle are eligible to upgrade for $39.99. Users who purchased Rebelle from March 25th 2017 will pay only the price difference between versions, which is $29.99. To upgrade, please go to our Upgrade Page, where you enter your registration details for Rebelle 1. You can also upgrade through Rebelle's menu: "Help" -> "Upgrade to Rebelle 2". Upgrading is optional and the upgrade discount will always be available.

What is your upgrade policy? How will I know there is a new update?

All minor updates are for free (v.2.1, v.2.5, etc.). Major upgrades (v.3.0, v.4.0,...) are released once a year for a very reduced price for all Rebelle users. We notify users through our newsletter and blog.

Feature Requests & Plans


What features do you plan to implement in the future updates?

We have a long list of small to large features and improvements we would like to implement including more stencils features, stable GPU engine, sharable brushes and more. After the Rebelle 2 release we continue step by step with implementing new features, but would like to keep Rebelle as simple and intuitive as possible.

Do you plan to increase brush size?

Brush size is already enlarged in Rebelle 2 compared to the first version. We continue developing the GPU brush engine with which larger canvases and larger and faster brushes will be possible. We'll release this engine as a free Rebelle 2 update.

Do you plan to implement salt, vodka, salt water, water cement, rubber, scraping paper, etc.?

We have a plan to add many special features which are used in painting process. Our watercolor simulation running behind allows to use different creative real or fictional mediums.

Will Rebelle be available on Mac App Store?

We have no plan to release Rebelle on Mac App Store.

Image, Painting & Pen Pressure


Is there any way to increase the default resolution from 2000x1500 pixels?

You can set you canvas size in menu "File"->"New...". The maximum canvas resolution depends on your computer memory.

Rebelle brush is lagging with larger canvas, why is that?

The math running behind the painting process is quite complicated, so for larger canvases it would be always better to have faster processor.

The watercolor diffusion is fast, is there any workaround?

The speed of watercolor diffusion depends on amount of water on the canvas. You can pause the diffusion anytime with "Pause Diffusion" button, or if you are satisfied with watercolor results click "Fast Dry" in Layers panel to dry all water on canvas.

Does Rebelle support pressure sensitivity and touch features on Microsoft Surface tablets and Surface Book?

Yes, Rebelle supports Microsoft Surface touch features with pen pressure sensitivity.

The old Rebelle version (1.4 and lower) needed a N-Trig WinTab driver installed for Surface tablets. In any case if you need the WinTab driver: You can find the driver for Surface 3 here and for Surface 4 here by clicking on "Download". It's listed at the bottom amongst other Surface Pro drivers (Wintab-1.x.x.x-64-bit.zip).
It is also recommended to use the Microsoft Surface Hub to set the correct pressure.

Purchase, Registration & License


My Registration Key does not work.

If the registration key input text box is red - it means that there are more letters, than needed. Please copy & paste your registration details you received as sometimes it happens that users misspell numbers with letters and vice versa when entering the key manually.

Internet connection is required for activation.

Why was my credit card declined?

Unfortunately when the payment processing company declines a transaction on behalf of your bank or card issuer, it does not tell us why.

Your card may have been declined by your bank or card issuer for a variety of reasons; common reasons include:
- Incorrect credit card number or expiration date
- Insufficient funds
- Some banks will reject charges based on their own fraud rules

You will need to contact your bank or card issuer to find out the specific reason your card was declined, since they are the one declining the transaction, and not us.

Solution:
You may re-attempt the transaction or choose “PayPal” Payment method. You don’t need to have a PayPal account - after you click “Checkout with PayPal” method, you will be given a choice to “Pay with a credit or debit card”.

I lost my installation file and Registration Key and... my computer!

- If you lost your installation file, you can download it again from here.
- If you lost your Registration Key, enter your email (Your ID) here, and we will send you the keys.
- If you lost your computer, be happy your family and friends are healthy, it's more important than lost computer. And we can still send you your installation file and Registration Key :).

How many computers can I install a single license of Rebelle on?

You may install Rebelle on multiple computers provided that not more than one of those computers is in use simultaneously and that those computers are solely for your own personal use. Rebelle may be installed on a computer that is for multiple users but it may not be installed on more than one computer regardless of whether those computers are operated simultaneously or not. Users may use the Software for commercial, or for-profit activities as well as for personal, non-commercial, or non-profit activities.

This is the complete license agreement included in a software installation.

I need an invoice for Rebelle purchase.

Please write us at support@escapemotions.com and include your full invoicing details. We will send you an invoice in a timely manner.

Rebelle Manual


Interface Languages


Within application you can choose from these languages: English, German, French, Spanish, Finnish, Italian, Portuguese (BR), Simplified and Traditional Chinese, Japanese, Korean, Russian, Turkish, Polish, Slovenian and Slovak.

If you would like to make translation for your fellow artists, please contact us at support@escapemotions.com.

System requirements


Minimum: Intel i3 or equivalent AMD processor, 4GB RAM, 100MB hard disk space, Open GL graphics card with 1GB RAM, Windows Vista (64-bit or 32-bit) or Mac OS X 10.9

Recommended: Intel i7 or equivalent AMD, 16GB RAM, 100MB harddisk space, Open GL graphics card with 4GB RAM, 64-bit system Windows 7, 8,10 or Mac OS X 10.10 and newer, Wacom or Surface compatible tablet.