Digital Art Community Forum for Artists & Creators

Username: BillCry
Post Date: 2024-06-16 22:36:06

I have been using Rebelle 7.1.7 for weeks now, but two days ago when I opened a new project, I got a black screen. The project was there someplace because when I opened the navigator and the preview panels, the project was visible. The same was true if I opened a previously completed project: black screen but the project itself could be seen on the navigation and preview panels. I haven’t changed any preferences. I have deleted and reinstalled the program several times with out result. I am using a Mac Studio (2023) and Wacom Cintiq 16 Pro. Any suggestions would be appreciated.

Username: Vevo
Post Date: 2024-06-17 08:59:37

Hi BillCry, Please try to reproduce the issue and when you get a black screen, turn off NanoPixel in the Visual settings panel. Does it help?

Username: BillCry
Post Date: 2024-06-17 13:38:46

Thank you for your quick response. Now, I have the opposite problem: the project returns to a white screen and seems okay--until I turn nano pixel back on then it disappears into an all-white screen. I can still see the project in the preview and nav panels, but not on the canvas. When I then turn nano back off, nothing changes...the project does not return to the canvass. If I then open a previously finished project (without quitting the program) I get the white screen with no project on the canvas, but clearly seen in the preview and nav panels. As I said earlier, I have been using 7.1.7 for weeks without this issue. Now, it appears that the nano pixel is disabled for some reason.

Username: BillCry
Post Date: 2024-06-17 18:16:46

The issue persists even if I delete the 7.17 and go back to previous editions of 7 pro.

Username: BillCry
Post Date: 2024-06-17 19:05:53

Another twist to this issue: While checking all the settings in Rebelle 7.1.7 I reset my Layout to default the issue disappeared. Nano Pixel worked on and off; old projects were imported with nano on and off, without the black or white issue. I will keep you posted if the issue comes back. Again, I want to thank you for your prompt response and if you have any other thought, please let me know. I tried to send a screen shot of the issue but could not figure out how to include a image into this forum.

Username: Vevo
Post Date: 2024-06-18 13:29:52

Hi BillCry, That is so strange. I am glad the issue is gone after resetting the layout. I will report this to the team, maybe they will come up with why this happened. If the issue happens again, please send us the following: - "[i]app.-latesttimestamp-log[/i]" file from[i] Help > Show Library folder... > Data > Log [/i](when you are in the Log folder, first close Rebelle before obtaining the latest log) - "[i]settings.ini[/i]" file from [i]Help > Show Library folder... > Data[/i] - save the current user interface layout and send us the file from [i]Help > Show Library folder... > Layouts[/i] Also send us the complete information about your system, especially your graphics card and which update it uses (and when it was last updated): [url=mailto:[email protected]][email protected][/url] Thanks in advance!

Username: BillCry
Post Date: 2024-06-18 14:30:38

Will do. Thank you.